Refund policy

RETURN & REPLACEMENT POLICY

At Oriwex Mart, customer satisfaction is our priority.

• We offer a 7-day replacement only for:

  - Manufacturing defects

  - Damaged product received

  - Wrong product delivered

• A continuous unboxing video is mandatory for any replacement request.

• Replacement requests without an unboxing video will not be accepted.

We do not accept returns or refunds for:

- Change of mind

- Wrong order placed by the customer

- Used or damaged products due to customer misuse

- Products without original packaging

COD POLICY

• Cash on Delivery (COD) orders require a ₹200 advance payment.

• The ₹200 advance is non-refundable if:

  - The customer refuses delivery.

  - The order is cancelled after dispatch.

  - The delivery fails due to an incorrect address or customer unavailability.

For any support, please contact us within 7 days of delivery with your Order ID and unboxing video.